Flowers Whetstone – E-Commerce Terms & Conditions

Introduction

Welcome to the Flowers Whetstone website. These Terms & Conditions govern all orders and purchases made via our online flower delivery service in Whetstone and the surrounding areas. Please read these Terms & Conditions carefully, as they are designed to provide clarity on our procedures, your rights, and our responsibilities. By placing an order with Flowers Whetstone, you agree to comply with and be legally bound by these Terms & Conditions.

Scope of Service

Flowers Whetstone provides customers across Whetstone and surrounding areas with online flower delivery services. Our website offers a variety of floral arrangements, bouquets, and related products for purchase and delivery.

Order Process

To place an order, browse our online selection and add your chosen items to your basket. You will be guided through the checkout process, where we will request delivery details, recipient information, and personal contact information. Please ensure all order information is accurate and up to date before confirming your order.

Once your order is submitted, you will receive an email confirmation acknowledging our receipt of the order. This confirmation does not mean that your order has been accepted. Orders are only accepted once payment has been processed in full and the order has been reviewed for availability. Flowers Whetstone reserves the right to decline or cancel any order prior to dispatch for reasons such as product unavailability, payment failure, or suspected fraudulent activity.

Availability and Substitution

All products are subject to availability. On rare occasions, certain flowers or products may be unavailable due to seasonal variations or circumstances beyond our control. In such cases, Flowers Whetstone will substitute the product with an item of equal or greater value and similar appearance, ensuring your overall arrangement maintains its style and quality. We will strive to notify you in advance if a significant substitution is required; however, we reserve the right to make necessary substitutions without prior notice in order to fulfil your order in a timely manner.

Payments

Payment is required in full at the time of placing your order. We accept a range of secure online payment methods, including credit and debit cards. Payments must be authorised successfully for your order to proceed. Flowers Whetstone does not store payment information; payment processing is handled by our trusted third-party payment partners, who employ advanced encryption and security protocols.

All prices listed on our website are inclusive of VAT and denominated in British Pounds Sterling (£), unless otherwise specified. The final amount payable may include applicable delivery fees, which will be clearly displayed at checkout before you confirm your purchase.

Delivery

Flowers Whetstone delivers to addresses in Whetstone and its surrounding areas. Delivery times may vary depending on demand, weather, traffic, or other factors beyond our control. While we make every effort to deliver your flowers on the requested delivery date, we cannot guarantee exact arrival times. If we are unable to fulfil the delivery on your chosen date due to unforeseen circumstances, we will contact you as soon as possible to arrange an alternative.

Please ensure the recipient's address and contact information are accurate. If delivery cannot be completed due to incorrect details or the recipient being unavailable, we will attempt to contact you for further instructions. Redelivery or alternative arrangements may incur additional fees. Flowers Whetstone is not responsible for failed deliveries arising from incorrect or incomplete information provided by the customer.

Cancellations and Amendments

If you wish to cancel or amend your order, please contact us as soon as possible. Orders can generally be cancelled or amended provided we receive notice prior to the commencement of preparation or dispatch. Due to the perishable nature of flowers and the personalised service we provide, we may be unable to cancel or amend an order once it is being prepared or has already left our premises. In such cases, cancellation or amendment may not be possible, and charges may apply.

If your order is eligible for cancellation, refunds will be processed via the original payment method within a reasonable timescale. Please note that bank processing times may vary depending on your financial institution.

Returns and Refunds

Flowers are highly perishable, and as such, returns are only accepted if the delivered product is damaged, defective, or incorrect. If you are not satisfied with your order, please contact us within 24 hours of receipt, providing details and, if possible, photographs of the issue. We may offer to replace the product, provide a partial or full refund, or offer another suitable remedy at our discretion.

This returns process does not affect your statutory rights as a consumer under UK law.

Your Obligations

By placing an order through the Flowers Whetstone website, you confirm that you are at least 18 years of age and legally capable of entering into binding contracts. You agree to provide accurate, current, and complete information at all times. You are responsible for maintaining the confidentiality of your account details and for all activities that occur under your account.

Intellectual Property

All content on the Flowers Whetstone website, including images, logos, text, and designs, is the property of Flowers Whetstone or our licensors. This content is protected by copyright and intellectual property laws of the United Kingdom and other jurisdictions. You may view and print pages for personal, non-commercial use only. You must not reproduce, distribute, or modify our content without prior written consent.

Liability

Flowers Whetstone aims to provide quality products and reliable delivery every time. However, we are not liable for:

• Delays or failures in delivery resulting from circumstances beyond our reasonable control (including but not limited to adverse weather, traffic disruptions, or strikes).
• Loss or damage arising from incorrect, incomplete, or inaccurate information provided by you.
• Allergies or adverse reactions to flowers or associated products. If the recipient has known allergies, it is your responsibility to inform us in advance.

Our liability to you in connection with any order will not exceed the total price paid for the items ordered. We do not exclude or limit our liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under applicable law.

Promotions and Discount Codes

From time to time, Flowers Whetstone may offer promotional deals or discount codes. All such offers are subject to separate terms and conditions and can be withdrawn or amended at any time without notice. Discount codes cannot be combined or applied retrospectively to completed orders.

Privacy and Security

Your privacy is important to us. We are committed to protecting your personal information in accordance with applicable UK data protection laws. Please refer to our Privacy Policy for detailed information on how we collect, use, and store your data.

Changes to These Terms & Conditions

Flowers Whetstone reserves the right to amend or update these Terms & Conditions at any time without prior notice. The most current version will be posted on our website, and your continued use of the site or our services indicates your acceptance of any changes. We encourage you to review these Terms & Conditions whenever you use our services.

Severability

If any provision of these Terms & Conditions is found to be invalid or unenforceable by a court or legal authority, the remaining provisions will continue in full force and effect.

Governing Law and Jurisdiction

These Terms & Conditions, and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any such disputes or claims.

Contact and Support

If you have any questions regarding these Terms & Conditions or require assistance with your order, please use the contact options available on our website to reach our customer support team. We aim to respond to all queries as promptly as possible.

Acceptance of Terms

By placing an order with Flowers Whetstone, you confirm your acceptance of these Terms & Conditions. These terms apply to all online flower delivery customers in Whetstone and the surrounding areas.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Whetstone, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Whetstone.

For assistance with orders, returns or account queries, please fill out the Contact Us form.