Flowers Whetstone Returns, Refunds and Complaints Information

Our Fresh Flowers Guarantee in Whetstone

At Flowers Whetstone, we take immense pride in being a trusted, local florist supplying the freshest, most beautiful blooms to homes and businesses in the Whetstone area. Our Fresh Flowers Guarantee means every bouquet or arrangement you receive is handpicked and delivered at its peak, providing lasting joy and fragrance.

Damaged-On-Arrival Policy

We handle your floral orders with great care from selection to delivery, but accidents may sometimes occur in transit. Should your flowers arrive damaged or significantly wilted, please notify us as soon as possible on the same day of delivery. For a swift resolution, we may request photos of the damages to assess the issue and uphold our service standards.

Freshness Window

Our flowers are guaranteed fresh on arrival and should last a minimum of five days from the time of delivery, provided they are cared for appropriately according to the care instructions supplied. While some varieties are naturally longer-lasting, our freshness commitment covers all arrangements dispatched by Flowers Whetstone in our local area.

Refund or Replacement Process

If your flowers do not meet our Fresh Flowers Guarantee, or if they do not last the promised freshness window, please contact us within five days of delivery. After assessing your feedback and any necessary photos, we can offer the following solutions:

• A full or partial refund, credited to your original payment method.
• A replacement floral arrangement, of equal or greater value, delivered to your Whetstone address at no extra charge.

The option offered will depend on the specific circumstances, but we always endeavour to resolve the matter swiftly to your satisfaction. Please note, our refund and replacement policy applies strictly to flowers supplied by Flowers Whetstone and delivered in our service area.

Complaints Process

Your satisfaction is our top priority as a local florist trusted by the Whetstone community. If you have any concerns, complaints, or feedback regarding your order or our service, please get in touch with our team. We recommend providing all relevant order details and a description of your issue to help us investigate swiftly. We aim to resolve all complaints within two business days, offering open communication and transparency throughout the process.

Our goal is for every Flowers Whetstone customer—whether a resident or local business—to experience the joy of truly fresh flowers and outstanding service. We appreciate your trust and will do everything we can to ensure your complete satisfaction with every order.

Serving Whetstone with Care

With Flowers Whetstone, you are choosing a local, reputable florist dedicated to quality, reliability, and customer happiness. Our returns and refunds policies reflect the trust our Whetstone customers place in us, and we proudly stand behind every bouquet and arrangement we deliver to our neighbours and community businesses.

Thank you for making Flowers Whetstone your preferred florist for fresh, stunning blooms in Whetstone.